Refund policy

Return and Refund Policy

At Peligro Sports NYC, we strive to ensure customer satisfaction. Below, we outline our return and refund policy to provide clarity and transparency in all processes.

Returns

Return Window

  • Returns can be made within 30 days of purchase. Unfortunately, if more than 30 days have passed, we cannot offer a refund or exchange.

General Conditions for Returned Products

  • The item must be unused, in its original packaging, and in the same condition as it was received.
  • Each return must include a receipt, proof of purchase, or a note with the order number written on it.
  • We do not accept used products or items without the manufacturer’s packaging.

Policy for Personalized Products

  • Personalized products are not eligible for returns, except in cases of errors attributable to us.
  • We reserve the right to adapt the style of personalized names (uppercase or lowercase) as deemed appropriate for the product design.
  • Any additional charges, including customs duties, are the buyer’s responsibility.

Policy for Non-Personalized Products

  • If you wish to return a non-personalized product, please email us at info@peligrosportsnyc.com with your order number or the name associated with the purchase. We will initiate the return process within 24 business hours.

International Returns

  • We do not provide free return labels for international purchases. Return shipping costs are the responsibility of the buyer.

Refunds

Refund Process

  1. Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your refund.
  2. If approved, the refund will be processed, and the credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

  • If you haven’t received your refund yet, please follow these steps:
    1. Check your bank account again.
    2. Contact your credit card company, as it may take some time for the refund to post officially.
    3. Contact your bank, as there may be additional processing times before the refund is posted.
  • If you’ve done all this and still haven’t received your refund, please contact us at info@peligrosportsnyc.com.

Exclusions and Shipping Costs

  • Original shipping costs are non-refundable, unless the issue with the received product was our responsibility.
  • We do not offer product exchanges. Instead, you can return the item, and once received, we will process the refund so you can place a new order.

Summary

Our policy aims to balance protecting our customers' rights with managing our processes efficiently. If you have any questions or need assistance, feel free to contact us at info@peligrosportsnyc.com.